TSR - Polish & German

Region Maastricht
Job category Administration, Customer Care
Language requirements German (C2) and Polish (C2)
For graduates no
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers.

Description and responsibilities

  • Handling incoming work (email, tickets) from B2B customers and responding to the queries in a timely and professional manner
  • Analyzing and investigate issues making use of acquired knowledge and available tools
  • Providing information and assistance with regards to Portal Functions (Web application), investigating problems related to the dispatch of cases and system errors, etc.
  • Accurately documenting work-related activities in the relevant ticketing system according to established policies and procedures
  • Coordinating with internal stakeholders to resolve complex inquiries and complaints about supported products
  • Ensuring all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
  • If needed, performing other duties and responsibilities as assigned

Your profile

  • Highly motivated and keen to act as a Brand Ambassador
  • Highly perceptive, customer-focused and able to understand and manage expectations
  • Fluent in Polish and in German with good communication (B2B) skills both written and verbal
  • Good understanding of and a strong affinity with Computers (e.g. Browser settings)
  • Particular interest in and basic knowledge of automotive technology
  • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness and ability to work independently
  • Flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress
  • Enthusiastic and inspiring personality

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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