Technical Support Representative "mobile devices" - German

Region Maastricht
Job category Customer Care, Automotive
Language requirements German (C1) and English (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Michaela Özden

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. The company is currently seeking to hire a Technical Support Representative (m/f/d) with German in Maastricht for their mobile application department.

Description and responsibilities

  • Accepting incoming support requests, incidents and problems in German
  • Logging all activities in the ticketing tool
  • Participating in the setup and the further development of this new business
  • Resolving minor training issues on the phone as well as reported issues according to pre-defined use cases
  • Reporting undefined issues to higher level
  • Identifying weaknesses in processes or tools and creating awareness as well as identifiying problems that can effect processes and escalating accordingly
  • Supporting users with process knowledge and case specific routing

Your profile

  • Experience in technical support / problem solving business processes or more technical customer service
  • Very good communication skills (B2C and B2B) in German and English
  • Advanced skills in customer support and problem solving
  • Affinity with IT and preferably vehicle technology/ automotive business
  • Good knowledge of the MS-Office products
  • Proficient understanding of relationships between internal and external processes
  • Advanced knowledge of interactions between tools and support systems
  • Capable of handling advanced tasks in combination with regular workload without detriment to own stress level

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment) and shift bonus
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy programm
  • Great chances for your personal and professional development
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