Technical Serice Representative II - Supplier Management

Region Maastricht
Job category Customer Care, Automotive
Language requirements German (C1) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Jana-Marie Rapp

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. The company is currently seeking to hire a Technical Service Representative (m/f/d) with German in Maastricht for their supplier management.

Description and responsibilities

  • Safeguard knowledge of processes, tools and systems of our client to the most current level
  • Actively sharing knowledge and processes
  • Delivering high performance on quality, KPI’s and customer experience in a key account function for multiple markets
  • Accountability for own national / international supplier base
  • Constantly build knowledge of production processes for assortment
  • Building strong and regular relationship with suppliers as well as other internal and external business partners to ensure supply business objectives are fulfilled
  • Pro-actively monitoring and tracking supplier business performance
  • On site visits and performance reviews with supplier
  • Resolving escalations and Fastlane's; Identifying need for higher escalations and involving specialists or subject experts according to the process and time required
  • Ensuring professional standard of communication to internal-/external Business Partners Worldwide
  • Methodological and LEAN approach to problem solving (IF/NOT/THEN/WHEN/etc)
  • Pro-actively identify and signal quality improvements and efficiency gained within supported services

Your profile

  • Able to make decisions and take responsibility in own business area
  • Use high level of logical thinking / reasoning
  • Very good business acumen and knowledge of supply chain and production processes
  • Very good organizational and communication skills
  • Professionally present business analysis to external and internal stakeholders
  • Experience with business reviews and key account management
  • Fluent level in English and German
  • Ability to manage complexity under high pressure and stress
  • Agile and highly results oriented
  • Independent and self-accountable working approach
  • Demonstrate active attitude in own development in knowledge and skills
  • Strongly oriented to Customer’s Satisfaction and quality of service
  • High analytical and organizational skills
  • Willingness to travel
  • Higher education in business, supplier management or automotive production is preferred


Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment) and shift bonus
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy programm
  • Great chances for your personal and professional development
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