Logistic Certificate Specialist

Region Maastricht
Job category Transport & Logistics
Language requirements German (C1) and English (C1)
For graduates yes
Salary by agreement

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  • Caroline Mittmann

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its logistics department and is seeking to hire a Logistic Certificate Specialist (m/f/d) to support the team. The overall purpose of this role is that spare parts (after-sales) are available at all times and bottlenecks in the parts distribution are avoided.

Description and responsibilities

This team ensures overall legal compliance and availability for all “CCC-Mandatory” spare parts for the Chinese market.
The Logistic Certificate Specialist acts within a logistic or technical department on high-level specialist tasks and reports directly to the Logistic Operations Manager. The main responsibilities are to provide the best quality of service and customer experience. Specific for Certificate Management this specific department ensures legal compliance within parts availability in the aftersales logistics business to our global partners around the world.

Task & Responsibilities:
  • Safeguarding (own) knowledge of processes, tools, and systems to the most current level within supported services
  • Supporting process changes ( including changes in regulatory requirements)
  • Actively creating and ensuring up-to-date documentation on Knowledge and processes
  • Efficient and effective planning of own activities in order to safeguard SLA’s and deadlines
  • Analysing, monitoring, and reporting quality standards and KPI’s to the management level
  • Delivering high performance on quality to ensure customer experience
  • Ensuring all certificates/documents are available and valid in relevant internal systems
  • Tracking the approving process of certification/uploading correct and valid documents
  • Solving and handling escalations and involving other partners in the supply chain and/or Management
  • Leading and planing telco’s / follow-up meetings when needed
  • Supporting strategic business improvement projects and being able to lead work packages (track/communicate status and act on deadlines)
  • Being able to lead the implementation of new business and/or tasks in the team to ensure quality performance in the Team
  • Tracking and managing overall certificate costs and initiating a request for quotation (RFQ) for certification/recertification with internal purchasing department when required
  • Ensuring professional standard of communication to internal-/external business partners worldwide
  • Methodological and LEAN approach to problem-solving (IF/NOT/THEN/WHEN/etc.)
  • Proactively identifying and signalling quality improvements and efficiency gained within supported services
  • Providing correct and accurate information

Your profile

  • Excellent level (written and spoken) in German and English
  • Highly professional and consistent communication skills
  • Ability to manage complexity under high pressure and stress
  • Out of the box thinking, think in solutions, not problems
  • Demonstrate Independent working, taking responsibility and accountability in daily work
  • Demonstrate active attitude in own development in Knowledge and Skills
  • Strongly oriented to Customer’s Satisfaction and Quality of Service
  • Flexibility is needed

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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