Customer Service Representative (m/f) Dutch & French, Maastricht

Region Maastricht
Job category Customer Care
Language requirements Dutch (C2) and French (C1)
For graduates no
Salary by agreement

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  • Lucas Fernandes

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Our client is currently seeking to hire a Customer Service Representative with Dutch and French (m/f) in Maastricht.

Description and responsibilities

The customer service department serves all European customers and prospective customers by handling all inquiries and complaints.
All inquiries and complaints are handled by telephone, mail, fax or e-mail.
Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

As a Customer Service Representative (m/f) you are the most important interface between the customer and the organization. You insure that customer concerns and inqueries are dealt with adequately. You manage the services to customers and transfer product knowledge.

Your profile

  • Higher vocational education
  • Fluency in Dutch, French and in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture from the country/ies you are applying for
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Multi-tasking is not a problem for you

Benefits

  • You will get an attractive salary plus a great variety of bonuses
  • You will receive an initial training
  • Working hours 35 h/week, shifts including nights and weekends
  • A generous relocation package which includes 6 weeks housing in a nice and furnished apartment organized by our client, travel costs, reimbursement of real estate agent and/or moving truck costs when needed, financial support for the basic equipment in your new apartment
  • You will work in a growing international company in an ambitious, professional and dynamic environment with great chances for your personal and professional development