Customer Care Operations Representative - Norwegian

Region Fulda area
Job category Administration, Customer Care
Language requirements Norwegian (C2) and German (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Jana-Marie Rapp

Our internationally operating e-commerce client is looking for a new team member for their customer support department. Do you have a service oriented, detailed and autonomous work style? Would you like to operate as a part of a promising multicultural company? In this case, the position of Customer Care Operations Representative (m/f/d) with Norwegian might be the perfect job for you.

Description and responsibilities

You support the company in various customer care related topics, such as:
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  • Order acceptance and tracking of orders
  • Processing of customer requests, cancellations and complaints
  • Being first point of contact for customers regarding the offered products
  • Data entry and updating of the database
  • Interdepartmental internal communication
  • Coordination of cooperation with external service providers and partners

Your profile

  • Degree in business management, logistics or marketing or alternatively through a comparable training
  • Initial experience in the field of order processing, general administration or customer support
  • Near-native language skills in Norwegian, both written and oral
  • Fluency in English, ideally you speak German as well
  • Very IT-versed and a communication talent, preferably mastery of 10-fingers typing
  • You came across working with merchandise management system
  • World-class team player with many new ideas regarding customer loyalty and service improvement

Benefits

  • Attractive offer, including an indefinite contract, 30 vacation days and efficiency-oriented payment
  • Individual development opportunities within a very successful and constantly growing innovative company
  • Flat hierarchies, fast decision-making and a pleasant working atmosphere
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