Customer Service Representative DACH

English (B2) and German (C2)
By agreement

Our client is an internationally renowned Norwegian manufacturer of prams and baby furniture, known for innovative design in the children's furniture sector, and products sold in over 50 countries. Our client is looking for an enthusiastic team player to work as a Customer Service Representative (m/f/d), providing high-quality customer service for end-users in DACH area. Would you be interested in working for a company that creates smart and sustainable premium products, living in the Stuttgart area and working normal working hours, 40h/week?

Description and responsibilities

This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.

The scope of the role is frontline support for both Retailers and Consumers, ranging from “Order desk” functions to product related support and administrative tasks in the contractual area.

The position is located in Sindelfingen, Germany.

Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
Retailer and Key Account Support
Receive, process and track orders from customers by phone and mail
Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
Issue invoices and credit notes
Handle transport and product claims, returns, and exchanges from customers
Participate in various other administrative duties of the team
Find solutions with other functions in company to meet customers´ unique requirements
Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

Your profile

Commercial Education
Experience from customer service field
Strong service mentality
Near native German and advanced English is a must
Strong PC user experience (Microsoft Office package)
Ready to implement the visions, philosophies and strategies of the company

Benefits

Our client offers career opportunities within the organization
Work with passionate, smart and focused colleagues across the world
Our client is an advocate for ethical trade practices and ensures that their business connections take part in a joint responsibility
Attractive salary, annual bonus, indefinite working contract after six months probation
30 vacation days
Subsidized gym membership within the building, fresh fruits, coffee, tea, free parking and supported lunch options.
Working hours 40h/week
Training in product knowledge to be able to offer quick and accurate assistance to customers
Hybrid work model

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