Technical Support Representative (m/f/d) - Portuguese and German

Region Maastricht
Job category Transport & Logistics
Language requirements English (C1) and German (C1) and Portuguese
For graduates no
Salary by agreement

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  • Camilla Dalla Betta

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its logistics department and is seeking to hire a Technical Support Representative(m/f/d).

Description and responsibilities

  • Handle incoming work (email, tickets) from B2B customers and respond to the queries in a timely and professional manner.
  • Analyze and investigate issues making use of acquired knowledge and available tools.
  • Provide information and assistance, investigate problems related to the dispatch of cases and system errors, etc.
  • Accurately document work-related activities in the relevant ticketing system according to established policies and procedures.
  • If necessary, coordinate with internal stakeholders to resolve complex inquiries and complaints about supported products.
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
  • Whether required, perform other duties and responsibilities as assigned.

Your profile

  • Excellent level of Portuguese and German and very fluent in English (both written and spoken).
  • The ideal candidate is highly perceptive, customer focused, and is able to understand and manage expectations.
  • Good communication (B2B) skills are essential, both written and verbal.
  • Good understanding of and a strong affinity with Computers (Windows ®), including installation of software and configurations of networks.
  • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness, and ability to work independently are key requirements.
  • Flexibility and ability to work according to established processes, guidelines, and policies without detriment for own stress.
  • As we believe in the strength of doing things together, teamwork is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

Benefits

  • Working hours: Full-time position 40 hours per week between Monday to Friday
  • The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
  • Collective Health insurance
  • Result-oriented bonus (variable payment)
  • Generous Relocation package
  • Pension plan
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