Logistics Representative - Italian

Region Maastricht
Job category Transport & Logistics
Language requirements German (C1) and English (C1) and Italian (C1)
For graduates no
Salary by agreement

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  • Camilla Dalla Betta

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its logistics department and is seeking to hire a Logistics Representative (m/f/d) with Italian, German & English to support the team. The overall purpose of this role is to make sure that spare parts (after-sales) are available at all times and bottlenecks in the parts distribution are avoided.

Description and responsibilities

The Logistics Representative acts within a high-level technical department with an expert’s tasks. Reports directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of customers as 1st level and/or requests/incidents of the retail network, Head Quarter, Market Performance Centers (MPC’s) and customers outside the service network.

Tasks & responsibilities:
  • Resolving escalations on several levels and priorities, (back) order management, reverse and return logistics-related issues for all business units (passenger cars, vans and trucks)
  • Appropriate usage of available resources and documentation of business-related activities in the relevant system (e.g. ticketing system)
  • Analyzing and investigating logistic issues using own knowledge, computer applications, databases with other entities and external partners
  • Assessing requirement to involve Technical Specialists and/or Management and delegate/escalate according to process when required. Ensuring correct activity documentation and routing of delegation via the appropriate systems
  • Ensuring complete, accurate documentation of all related issues like fast lane, shortage escalation and shortage request handling, according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information
  • Continuously monitoring assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to internal partners
  • Ensuring continuous update of own information and relevant knowledge regarding supported products, tools, processes, and information systems. Ensuring changes to service-relevant operational procedures are incorporated in own work
  • Special case, order management & proactive case handling related to bottleneck parts including all relevant requirements
  • Special manual order handling, national and international e.g referral
  • Planning, developing and executing Retail trainings in terms of Critical Parts Topics
  • Communicating directly with the retail in terms of bottleneck requirements, -escalations and Fast Lane
  • Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the customer
  • Excellent communication skills will be required to solve issues directly with the retailers by phone, email, workflow, and systems

Your profile

  • Bachelor or Master degree (or equivalent education) in Logistics, Supply Chain Management, Business Administration or similar subjects
  • Effective communication skills with coworkers and customers
  • Fluent level in Italian, German and English (in oral and written form)
  • Experience in customer support/problem-solving business processes
  • Creativity when handling problems independently
  • Excellent tracking skills and analytical attitude towards work
  • Strong time management, accountability, and organizational skills
  • Excellent knowledge of principles and processes for providing customer and personal services
  • Affinity with the car trade and technology
  • Strong stress management skills
  • Handling escalations in combination with the regular workload without detriment to own stress level
  • IT knowledge (Basic knowledge & MS Windows/Office)
  • Strongly oriented to Customer’s Satisfaction, both B2B and B2C
  • Integrity, client focus and going the extra mile to bring valuable solutions

Benefits

  • Working hours: Full-time position 40 hours per week between Monday to Friday
  • The opportunity to work in a growing international company in an ambitious, professional and dynamic environment
  • Collective health insurance
  • Result-oriented bonus (variable payment)
  • Generous relocation package
  • Pension plan
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