Technical Support Specialist B2B Connect Support Portal German

Region Maastricht
Job category Transport & Logistics
Language requirements German (C1) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its Technical Support department and is seeking to hire a Technical Support Representative(m/f/d) for the so called B2B Connect Support Portal.

Description and responsibilities

  • Handling incoming work (email, tickets) from Retail customers and responding to the queries in a timely and professional manner
  • Analyzing and investigating issues making use of acquired knowledge and available tools
  • Providing information and assistance with regards to B2B Connect Portal functions (Web applications), investigating problems related to the dispatch of cases and system errors, etc.
  • Accurately documenting work-related activities in the relevant ticketing system according to established policies and procedures
  • If necessary, coordinating with internal stakeholders to resolve complex inquiries and complaints about supported products
  • Ensuring all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
  • Whether required, performing other duties and responsibilities as assigned.

Your profile

  • Excellent level of German and very fluent in English (both written and spoken).
  • The ideal candidate is highly perceptive, customer focused, and is able to understand and manage expectations.
  • Good communication (B2B) skills are essential, both written and verbal.
  • Good understanding of and a strong affinity with Computers (Windows ®), including installation of software and configurations of networks.
  • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness, and ability to work independently are key requirements.
  • Flexibility and ability to work according to established processes, guidelines, and policies without detriment for own stress.
  • As we believe in the strength of doing things together, teamwork is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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