Technical Support Specialist B2B Connect Support Portal German

Region Maastricht
Job category Transport & Logistics
Language requirements German (C1) and English (C1)
For graduates no
Salary by agreement

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  • Caroline Mittmann

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its Technical Support department and is seeking to hire a Technical Support Representative(m/f/d) for the so called B2B Connect Support Portal.

Description and responsibilities

  • Handle incoming work (email, tickets) from Retail customers and respond to the queries in a timely and professional manner.
  • Analyze and investigate issues making use of acquired knowledge and available tools.
  • Provide information and assistance with regards to B2B Connect Portal Functions (Web applications), investigate problems related to the dispatch of cases and system errors, etc.
  • Accurately document work related activities in the relevant ticketing system according to established policies and procedures.
  • If necessary, coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.
  • Whether required, perform other duties and responsibilities as assigned.

Your profile

  • Excellent level of German and very fluent in English (both written and spoken).
  • The ideal candidate is highly perceptive, customer focused, and is able to understand and manage expectations.
  • Good communication (B2B) skills are essential, both written and verbal.
  • Good understanding of and a strong affinity with Computers (Windows ®), including installation of software and configurations of networks.
  • Superior analytical skills, ability to anticipate upcoming issues and find solutions, pro-activeness, and ability to work independently are key requirements.
  • Flexibility and ability to work according to established processes, guidelines, and policies without detriment for own stress.
  • As we believe in the strength of doing things together, teamwork is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality.

Benefits

  • Working hours: Full-time position 40 hours per week between Monday to Friday
  • The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
  • Collective Health insurance
  • Result-oriented bonus (variable payment)
  • Generous Relocation package
  • Pension plan
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