Technical Support Representative - French

Region Maastricht
Job category Information Technology, Customer Care
Language requirements French (C2) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). They are currently expanding their Technical Support department and are looking for a Technical Support Representative(m/f/d) for the French-speaking market.

Description and responsibilities

  • Resolving incoming support requests, incidents and problems in the required languages.
  • Handling issues in the field of car diagnosis hardware, software, flashing and portal support for workshops, car dealers and company internal departments
  • Appropriate usage of available resources and documentation of business-related activities in the relevant system (e.g. ticketing system)
  • Identifying and escalating complex issues when necessary
  • Proactively and continuously monitoring workload to ensure timely investigation and response to support requests
  • Full-time position 40 hours per week between Monday to Friday

Your profile

  • Excellent communication skills (B2B)
  • Fluent English
  • Excellent French
  • Experience in customer support/problem-solving business processes
  • High affinity with IT
  • Preferably affinity with the car trade, technology and/or electronic equipment
  • Ability to identify, analyse and resolve problems over the phone with involved partners
  • Ability to understand the relationship between internal and external processes and how tools and support systems interact
  • Computer literate (MS Windows Office).

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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