Technical Support Representative - German

Region Maastricht
Job category Customer Care, Automotive
Language requirements German (C1) and English (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Michaela Özden

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility and quality. For their User-Helpdesk, they are currently seeking to hire a Technical Support Representative (m/f/d) with German in Maastricht.

Description and responsibilities

  • Resolving incoming support requests, incidents and problems in German
  • Resolution of issues in the field of car diagnosis hardware, software, flashing and portal support for workshops, car dealers and company internal departments
  • Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
  • Identifying and escalating complex issues were necessary
  • Proactively and continuously monitoring workload to ensure timely investigation and response to support requests

This is a full-time position (40 h/ week) with working hours between Monday - Friday, occasionally also Saturdays with shifts between 7:00 - midnight.

Your profile

  • Excellent communication skills in German, written and verbally
  • Good knowledge of the English language
  • Other languages are a plus
  • Experience in customer support/ problem solving business processes
  • High affinity with IT
  • Preferably affinity with car trade, technology and/ or electronic equipment
  • Ability to identify, analyse and resolve problems over the phone with involved partners
  • Understanding of the relationship between internal and external processes and how tools and support systems interact
  • Computer literacy (MS Office)

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Holiday allowance
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy programm
  • Great chances for your personal and professional development
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