Order Management Representative (m/f) German, Maastricht

Region Maastricht
Job category Administration, Customer Care
Language requirements German (C2) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Jana-Marie Rapp

Our client is a well-known international car manufacturer and its customer service center is the central point of contact in Europe, caring for the needs of current and prospective customers.

Description and responsibilities

  • Resolving incoming inquiries and problems concerning shipping, invoicing, licenses for After Sales equipment and applications in German and English
  • Making appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
  • Identifying and escalating complex issues where necessary
  • Proactively and continuously monitoring workload to ensure timely investigation and response to support requests

Working hours: 40 hours/ week, Monday to Friday in dayshift

Your profile

  • Very good communication skills verbal and written (B2B) in German
  • Fluency in English
  • Experience in customer support/ problem solving business processes
  • Commercial/ accounting experience is an advantage
  • Affinity with the car trade, technology and/ or electronic equipment
  • Ability to identify, analyse and resolve problems over the phone with involved partners
  • MS Office knowledge
  • Ability to understand the relationship between internal and external processes and how tools and support systems interact

Benefits

  • The opportunity to work in a growing international company in an ambitious, professional and dynamic environment
  • Attractive salary plus result-oriented bonus
  • Collective Health insurance and pension plan
  • Opportunities for further self-development
  • Generous relocation package