Order Management Representative - German

Region Maastricht
Job category Administration, Customer Care
Language requirements German (C1) and English (C1)
For graduates no
Salary by agreement

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  • Jolanta Blaz

Our client is a worldwide known car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their philosophiy is to exeed customer expectations while providing the best service possible. Customer service means for our client passion and dedication, day by day – a key performance to build up strong and lifelong client relations.

For their B2B Support team they are currently looking for a German-speaking Order Management Representative (m/f/d) in Maastricht.

Description and responsibilities

  • Proactively and continuously monitoring all incoming communication channels from B2B customers and respond to their queries in a timely and professional manner
  • Providing information and assistance as well as resolving incoming inquiries and issues concerning shipping, invoicing, licenses for after sales equipment and applications in German and English
  • Making appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
  • Identifying and escalating complex issues where necessary
  • Buddying/ training tasks mentoring junior staff

This is a full-time position (40 h/ week) from Monday to Friday in dayshift.

Your profile

  • Very good communication skills in German, in verbal and written form
  • Fluency in English
  • Experience in customer support/ problem solving business processes is a big plus
  • Commercial/ accounting experience is an advantage
  • Affinity with the car trade, technology and/ or electronic equipment
  • Ability to identify, analyse and resolve problems over the phone with involved partners
  • MS Office knowledge
  • Ability to understand the relationship between internal and external processes and how tools and support systems interact

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy programm
  • Great chances for your personal and professional development
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