Technical Specialist Warranty Claim Assessment - Czech/Slovak

Region Maastricht
Job category Automotive, Customer Care
Language requirements English (C1) and Czech (C2) or Slovak
For graduates yes
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client, a prestigious, international car manufacturer, is looking to hire a Czech or Slovak-speaking Technical Specialist (m/f/d) for the area of Warranty Claim Assessment in Maastricht, the Netherlands. The department you will work in is responsible for the worldwide warranty and goodwill business. The company's working philosophy is to always provide the best customer service possible while ensuring professional warranty and goodwill processes are in place.

Description and responsibilities

  • Checking complex and high-value warranty and goodwill claims if they meet the current regulations
  • Makeing fair and independent decisions
  • Avoiding unjustified warranty and goodwill costs
  • Approving or reject warranty and goodwill claims
  • Providing transparent reasons for decisions via chat to the Retailer
  • Communicating, when necessary, with different countries to align decisions
  • Communicating, when necessary, with the Technical Department to gain clarification of engineering details
  • Operating master data corrections
  • Operating chargebacks concerning audit results



Working hours: This is a full-time position (40h/week) from Monday to Friday in dayshifts.

Your profile

  • Ideally a completed education as an industrial engineer or something comparable
  • Excellent communication skills (B2B) related to markets and retail
  • Excellent language skills in Czech or Slovak and English, both verbal and in writing
  • Good knowlegde on automotive English and German
  • Educational background in Mechanics
  • Service oriented thinking
  • Good knowledge of workshop processes
  • Good knowledge concerning warranty and goodwill processes
  • Good knowledge of MS-Office
  • Interpersonal skills and team-minded thinking
  • Stress resistence
  • Improvement skills

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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