Team Manager - Customer Support

Region Großraum Stuttgart
Job category Customer Care, Information Technology
Language requirements English (C1) and other (C2)
For graduates no
Salary by agreement

Contact our recruiter!

  • Jana-Marie Rapp

Over 2 billion people use our client's software! Do you want to work for a very hip medium sized company in a great international atmosphere? We are looking for a Team Manager - Customer Support (m/f/d) with business fluency in one of the following languages: French, Italian or Spanish, who would like to work with an international team and in a rapidly growing environment in which no year is like the other!

Description and responsibilities

  • Ensuring your team members are motivated and supported to successfully reach their KPI’s and personal and professional goals
  • Conducting regular one-on-one meetings with your team members to identify their success stories, growth potential and development needs
  • Providing feedback and coaching to support the development of your team members to reach their full potential
  • As part of the global support leadership team, identifying and driving process and system enhancements, and ensuring your team is kept up to date on new products and processes
  • Supporting your team with their questions and cases, and handling customer escalations when needed
  • Managing the day-to-day operations of the customer support team to ensure it runs smoothly and delivers an exceptional customer experience to meet our client's service level requirements

Your profile

  • 3-4 years experience in managing and leading successful teams
  • Demonstrated ability to drive results through coaching, training & mentoring
  • Experience in C-Sat
  • Ideally at least two years of practical experience in Technical Support or Customer Service
  • Excellent technical skills and the ability to quickly and independently learn new technical content
  • Degree in Business Information Technology, Applied Computer Science, Economics or a comparable education in the IT field with relevant experience
  • Strong communication skills, positive attitude and a high level of intercultural competence
  • Strong conceptual skills and thrive in a fast-paced environment
  • Business level English and additionally one of the following languages: French, Italian or Spanish
  • German is an advantage

Benefits

  • A nice job in prosperous and dynamic company in Germany with high social security
  • An international environment and atmosphere with colleagues from over 60 different countries
  • Working in a pleasant and highly motivated team that interacts with respect and trust
  • First class on-the-job training
  • Lots of room for creativity and the chance to influence the development of a company
  • 30 days of holiday
  • Indefinite working contract
  • Free fruit, non-alcoholic drinks and a varied sports program
  • Internal language courses
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