Social Media Dialogue Representative (m/f/d) Austrian German, Maastricht

Region Maastricht
Job category Customer Care, Journalism & Printing Arts & Media
Language requirements German (native) and English (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Jana-Marie Rapp

We are looking for a highly motivated individual for an amazing job opportunity located in Maastricht in the Netherlands. Our client is a worldwide known and successful international automotive company. We would like to present you the opportunity to work for an employer where you can not only achieve career goals, but also evolve personality. Our client’s customer support represents a great company with high quality standards and people who care.

You love creative writing, blogging and communicating with people? You have passion for the automotive business? You are a social media expert? You have a good feeling for interpersonal communication? On top of that, you have this investigation gene and do not give up until you find a proper answer to a question? THEN, we have the right job for you!

Description and responsibilities

  • Entering into dialogues with customers via different social media channels
  • Following up/ monitoring live social media dialogues in written form
  • Providing the best customer care in order to enhance worldwide customer satisfaction
  • Thorough investigation in customer background prior to making customer contact
  • Sharing information in database and informing team members and other relevant parties
  • Signalizing bottlenecks in processes and guidelines and suggest solutions
  • Managing own inbound work load
  • Constant monitoring of all incoming comments
  • Responding to customers' comments and enquiries online and in a timely manner
  • Working within guidelines and processes, but retaining flexibility to deviate from these guidelines and processes when required
  • Building own networks in order to have the latest and most reliable information available

This is a full-time position (40 h/ week) in different shifts from Monday to Sunday (8:30am - 9pm).

Your profile

  • Near-native languages skills in Austrian German, both written and spoken
  • Fluency in English
  • Excellent communication and interpersonal skills
  • Strong focus on sustainable customer satisfaction
  • Problem solving through customer focus
  • Able to identify and act to customer reaction in appropriate manner
  • Previous customer service experience is an asset
  • Stress management – handling workload and demanding customers
  • Accuracy with data handling
  • Quick thinker
  • Team player: open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate work volumes
  • Knowledge of and experience with social media platforms and usage preferred
  • Experience within professional social media dialogue and blogging is a plus

Benefits

  • Attractive salary with shift allowances plus a great variety of bonuses
  • Initial training
  • A generous relocation package which includes 8 weeks housing in a nice and furnished
apartment organized by our client, as well as financial support regarding your travel and moving costs (e.g. moving truck, real estate agent, basic equipment for your new apartment)

You will be working in an ambitious, professional and dynamic environment within a very international team and great chances for your personal and professional development.