Service Desk Engineer - German

Region Cork
Job category Information Technology
Language requirements German (C2) and English (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client is a transglobal organisation with Delivery Centres in Cork, Auckland and Foster City. The company’s target market is a combination of Fortune 500 clients and high growth companies in the pharma, life sciences and IoT / manufacturing sectors. It is their mission to be a global leader in innovative IT customer support solutions that meet and exceed their business partner’s requirements. At the moment they are looking for a Service Desk Engineer (m/f/d) with German who would join their team in Cork.

Description and responsibilities

  • Analysing and resolving end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
  • Dealing with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
  • Monitoring and updating call logging system, ensuring customers receive top level service
  • Excellent understanding of PC hardware / software and being fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows / Mac OSx operating systems
  • Providing technical IT Help Desk analysis and solutions to the clients is the main purpose

Your profile

  • Experience in 1st line support
  • IT related degree would be desirable as well as a MCP and Microsoft software certification
  • Excellent communication skills with the ability to support clients remotely
  • Experience in adhering to KPIs
  • Excellent time management skills and ability to work under time pressure
  • Base understanding of Microsoft Active Directory
  • Understanding of ITIL framework
  • Very good German skills in oral and witten form
  • Fluency in English

Benefits

  • Working in an international working field
  • Working hourse: 37,5
  • Competitive salary
  • Paid health insurance and 5% pension plan support
  • 4 weeks of holiday
  • Assistance with your relocation: e.g. an apartment is provided for you when you arrive in Cork until you find your own apartment and flight to come to Cork
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. By using this site you agree to it.
Close More information