Service Desk Engineer - French

Region Cork
Job category Information Technology
Language requirements French (C2) and English (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client is a transglobal organisation with Delivery Centres in Cork, Auckland and Foster City. The company’s target market is a combination of Fortune 500 clients and high growth companies in the pharma, life sciences and IoT / manufacturing sectors. It is their mission to be a global leader in innovative IT customer support solutions that meet and exceed their business partner’s requirements. At the moment they are looking for a Service Desk Engineer (m/f/d) with French who would join their team in Cork.

Description and responsibilities

  • Analysing and resolving end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
  • Dealing with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
  • Monitoring and updating call logging system, ensuring customers receive top level service
  • Excellent understanding of PC hardware / software and being fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows / Mac OSx operating systems
  • Providing technical IT Help Desk analysis and solutions to the clients is the main purpose

Your profile

  • Experience in 1st line support
  • IT related degree would be desirable as well as a MCP and Microsoft software certification
  • Excellent communication skills with the ability to support clients remotely
  • Experience in adhering to KPIs
  • Excellent time management skills and ability to work under time pressure
  • Base understanding of Microsoft Active Directory
  • Understanding of ITIL framework
  • Very good French skills in oral and witten form
  • Fluency in English


  • Working in an international working field
  • Working hourse: 37,5
  • Competitive salary
  • Paid health insurance and 5% pension plan support
  • 4 weeks of holiday
  • Assistance with your relocation: e.g. an apartment is provided for you when you arrive in Cork until you find your own apartment and flight to come to Cork
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