Logistics Representative CRM - German
| Region | Maastricht |
| Job category | Transport & Logistics |
| Language requirements | German (C2) and English (C1) |
| For graduates | no |
| Salary | by agreement |
Contact our recruiter!
- Michaela Özden
Our client is a very well-known German car manufacturer. To further expand and support their logistics department, they are currently looking for a new team member with German language skills in the role of "Logistics Representative (m/f/d) Customer Relationship Management" to ensure the best quality of service and customer experience.
Description and responsibilities
- Safeguarding knowledge of processes, tools and systems to the most current level
- Managing all cases regarding backorder resolution, order management, returns, adhocs and claims for all contract and non-process partners and acting as an intermediate between Wholesale, MPC’s, Logistics Centers and Retailers
- Involving other partners in the supply chain and/or management and delegating/escalating according to process when required
- Actively sharing knowledge and processes within the supported services
- Executing workload in accordance with the planning and ensuring handover in case of absence
- Delivering high performance on quality, KPI’s and customer experience in a key account function for multiple markets
- Handling escalations and fast lanes
- Involving other Technical Specialists and escalating timely according to the process required
- Ensuring the professional standard of communication to internal-/external business partners worldwide
- Methodological and LEAN approach to problem-solving (IF/NOT/THEN/WHEN/etc)
- Pro-actively identifying and signaling quality improvements and efficiency gained within supported services
Your profile
- Bachelor or Master's degree in Logistics, Supply Chain Management or similar subjects, or several years of work experience in the field of logistics
- Excellent level (written and spoken) in German and English
- Highly professional and consistent communication skills
- Ability to manage complexity under high pressure and stress
- Out of the box thinking, thinking in solutions, not problems
- Independent way of working, taking responsibility and accountability in daily work
- Active attitude in own development in knowledge and skills
- Strongly oriented to customer’s satisfaction and quality of service
- Flexibility and willingness to travel occasionally
Benefits
Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
- Generous relocation package including 6 weeks housing and reimbursement for first arrival, housing fee and moving costs
- Collective health insurance at discounted rates
- Pension plan
- Result-oriented bonus (variable payment)
- Holiday allowance
- Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
- Extensive initial training at the beginning and a follow-up buddy program
- Great chances for your personal and professional development