Logistic Certificate Management Expert

Region Maastricht
Job category Transport & Logistics
Language requirements English (C1) and German (C1)
For graduates no
Salary by agreement

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  • Michaela Özden

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its logistics department and is seeking to hire a Logistic Certificate Management Expert (m/f/d) to support the team. The overall purpose of this role is that spare parts (after-sales) are available at all times and bottlenecks in the parts distribution are avoided.

Description and responsibilities

  • Ensuring legal compliance within Parts Availability for the Chinese Market
  • Handling of incoming inquiries and/or escalations
  • Failure and problem Analysis in order to prevent and/or solve bottleneck situations for the Chinese Market
  • Control and tracking of corrective action taken towards suppliers or internal departments
  • Coordination with suppliers and/or internal stakeholders
  • Control of operational areas with compliance of legal requirements, advising and identification of affected areas
  • Identify and signal process improvements to increase Data Quality and Customer Satisfaction

Your profile

  • University or technical college degree or equivalent experience
  • Good IT-knowledge (MS-office, professional level of Excel/Access and powerpoint presentations)
  • Interest in international customer and supplier contact – oriented to Customer’s Satisfaction
  • Excellent tracking and Analytical skills, process-oriented and strategic thinking
  • Flexibility and reliability in quality of work
  • Fluent level in English, German and preferably an additional language, written and spoken
  • Ownership and independent thinking - Entrepreneurial approach
  • Strong communication and conflict resolution skills
  • Willing to travel when the business requires

Benefits

  • A “tailor made” individual development plan
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • Pension plan
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result oriented bonuses
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
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