EMEA Technical Support (m/f) German, Berkshire

Region Berkshire
Job category Customer Care, Information Technology
Language requirements German (C1) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Petra Kubečková

A global company active in software and hardware asset management with an international Desk Support in UK is looking for German-speaking Technical Support Engineer (f/m).

Description and responsibilities

The role will be to supply support to our large customer and partner base resolving issues by utilizing widely available resources, teams and own skill and experience.
You will be working within a regional support team that bases a major part of the company’s global support organisation. Resolving customer and partner technical issues to a high standard of customer success, adhering to response time SLAs and escalating into global teams if required. Your daily duties will be varied across the latest technologies.

Your profile

  • 1-2 years experience in a similar role or customer support role, as well as proven exceptional external customer facing experience
  • Ensure the highest level of support available to customers and partners within the EMEA region, with a focus on German speaking regions
  • Maintain a high level of customer satisfaction, measured on a regular basis
  • Create and maintain knowledgebase articles/videos/community threads to address customer questions and issues ahead of support service involvement
  • Excellent interpersonal and communications skills
  • Excellent time management, decision making, prioritization and organization skills
  • Team player. Promotes a spirit of cooperation and teamwork
  • Welcomes challenging environments to apply specialist skills, maintaining customer confidence
  • Projects a positive and professional image, via all means of interaction, remote and face-to-face
  • Proven technical diagnostic and problem-solving skills
  • Good knowledge of ITIL framework
  • Knowledge of SQL roles and environments
  • Eager to learn new skills and technologies
  • Desire and ability to travel to the Headquarters in Sweden from time to time
  • Good knowledge and experience of working with Windows Server (AD, IIS / Web Services) and Desktop environments

NICE TO HAVE
  • Supporting SQL based technologies/software within a 1st line context
  • Supporting UNIX/Linux based technologies/software within a 1st line context
  • Knowledge of IIS

Benefits

  • Attractive salary and yearly bonus
  • Working in an international company with international colleagues
  • Full-time (40h/week) position, Monday to Friday.

We will guide you through the whole application process and help you with all your questions and problems. Of course our services are free for applicants!