Customer Service Representative - UK & Ireland

Region Maastricht
Job category Customer Care
Language requirements English (C2)
For graduates no
Salary by agreement

Contact our recruiter!

  • Michaela Özden

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility and quality. Currently, they are seeking to hire a Customer Service Representative with English (m/f/d) in Maastricht.

Description and responsibilities

  • As a Customer Service Representative you are the most important interface between the customer and the organization
  • You insure that customer concerns and inqueries are dealt with adequately
  • You take care of after sales-service, service-, technical and product-related inqueries and general questions about the company
  • Contact with clients takes place via telephone, mail, fax or e-mail
  • You manage the services to customers and transfer product knowledge

Your profile

  • Higher vocational education
  • Fluency in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture of UK / Ireland
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-mindedness to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Multi-tasking is not a problem for you

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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