Order Management Representative - Norwegian

Region Maastricht
Job category Customer Care, Administration
Language requirements Norwegian (C2) and English (C1)
For graduates yes
Salary by agreement

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  • Linda Ansa

Our client is a leading manufacturer and marketer of disposable medical devices used in interventional, diagnostic and therapeutic procedures, particularly in cardiology, radiology, oncology, critical care and endoscopy. They set themselves the goal to become the world’s most customer-focused healthcare company by understanding customers’ needs, and innovating and delivering a diverse range of products that improve the lives of people, families, and communities throughout the world. More than 80 employees work at the constantly growing office in Maastricht which was established in 2008.
The customer service team with around 20 employees from all over Europe is expanding and is looking for an additional Order Managagement Representative (m/f/d) to work on the Norwegian market.

Description and responsibilities

  • Promptly answering incoming customer calls and e-mails to place orders for products
  • Entering sales orders and be responsible for all aspects of that order until satisfactory delivery to the customer is made
  • Researching and resolving complaints, problems, and concerns that customers may have with all facets of product ordering, sales, and service
  • Supporting customers with various enquiries about products
  • Tracking product shipments upon the customer's request
  • Sending samples of our client's products to customers upon their request
  • Liaising with shipping, marketing, quality assurance and manufacturing to ensure that our client's products are available as soon as possible for shipment to the customer
  • Tracking progress of and be responsible for ensuring that custom kits are manufactured in a timely manner to meet customers' demands
  • Responsible for the timely and correct handling of reported RGA's
  • Supporting the Sales Reps and Sales Manager with various tasks and projects, like various sales reports, promotional projects, preparation for sales meetings, product launches, written price quotations and offers
  • Back-up for other Customer Service Representatives and colleagues
  • Performing other related duties and tasks as required

Your profile

  • First experience in a related position with customer service experience
  • Great communication skills, both verbal and written, in Norwegian (C2-level) and English (C1). Danish language skills are seen as an advantage
  • Ability to work effectively as part of a team and make decisions quickly and accurately
  • Knowledge of applicable customer service techniques and the ability to apply those techniques while working with the public
  • Knowledge of returned goods and shipping processes are seen as an advantage
  • Preferred computer skills: Word, Excel, Outlook, Powerpoint, AutoCad (a plus but not required), Oracle (a plus but not required)

Benefits

  • Our client offers you a diversified job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best and have fun at the same time
  • Our client offers a nice total package inlcuding a generous relocation package with 4 weeks housing and reimbursement for first arrival, housing fee and moving costs /relocation allowance
  • Holiday allowance of 8 % of the gross annual salary
  • Quarterly bonus
  • Collective health insurance at discounted rates
  • Pension plan
  • Transportation plan
  • Great chances for your personal and professional development
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