Customer Service Representative - French

Region Maastricht
Job category Customer Care
Language requirements French (C2) and English (C1)
For graduates no
Salary by agreement

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  • Sandra Mellouki

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. At the moment they are looking for a Customer Service Representative (m/f/d) with French.

Description and responsibilities

Service 24hours department: Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Customer Service department: The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multitasking is not a problem and you are a team player.

Your profile

  • Higher vocational education
  • (Near) native skills in French and fluency in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture from the country you are applying for
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Holiday allowance
  • Result-oriented bonus (variable payment) and shift allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy programm
  • Great chances for your personal and professional development
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