Customer Service Representative (m/f) French, Maastricht

Region Maastricht
Job category Customer Care
Language requirements French (native) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Jolanta Blaz

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.

Description and responsibilities

Service 24hours department: Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Customer Service department: The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multitasking is not a problem and you are a team player.

Your profile

  • Higher vocational education
  • (Near) native skills in French and fluency in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture from the country you are applying for
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures

Benefits

  • The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
  • Shift allowance based on actual worked shift based hours.
  • Collective Health insurance
  • Result-oriented bonus (variable payment)
  • Relocation package
  • Pension plan

We will guide you through the whole application process and help you with all your questions and problems. Of course our services are free for applicants!