Customer Service Representative - Dutch & French

Region Maastricht
Job category Customer Care
Language requirements Dutch (C2) and French (C1)
For graduates yes
Salary by agreement

Contact our recruiter!

  • Caroline Mittmann

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Our client is currently seeking to hire a Customer Service Representative with Dutch and French (m/f/d) in Maastricht.

Description and responsibilities

The customer service department serves all European customers and prospective customers by handling all inquiries and complaints. All inquiries and complaints are handled by telephone, mail, fax, or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics, and general company-related inquiries.

As a Customer Service Representative (m/f) you are the most important interface between the customer and the organization. You ensure that customer concerns and inquiries are dealt with adequately. You manage the services to customers and transfer product knowledge.

Your profile

  • Higher vocational education
  • Fluency in Dutch, French and in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture from the country/ies you are applying for
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Multi-tasking is not a problem for you

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks housing and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment) and shift bonus
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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