Customer Meetings Services - Analyst (m/f/d) French, Cork

Region Cork
Job category Pharmaceutical, Customer Care
Language requirements French (C1) and English (C1)
For graduates no
Salary by agreement

Contact our recruiter!

  • Petra Kubečková

Our client is a global pharmaceutical company which was founded in the US. The company has offices in 18 countries all over the world. Its products are sold in approximately 125 countries. The company's goal is to help people live a happy and healthy life by developing life changing medicines.

Description and responsibilities

The Customer Meeting Services (CMS) team supports our client's hosts in organising meetings throughout Europe, Russia, Ukraine and Turkey. They take care of meeting planning and oversight, contract and payment execution and transfer of value data collection to enable compliance with the EFPIA Disclosure Code.
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The primary role of the CMS Analyst (m/f/d) is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.
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  • Being seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners
  • Providing excellent customer experience through the timely coordination and execution of HCP Contract to Pay processes for assigned countries - this requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs
  • Ensuring compliance with data capture requirements to support the Transfer or Value disclosure requirements, which may include supporting data correction and reporting queries
  • Reviewing key metrics and communicate to stakeholders to ensure KPIs are being met and improved
  • Ensuring efficient and effective issue resolution for queries escalated from CMS Associates
  • Coaching and mentoring the CMS Associates to ensure they deliver excellence and compliance across key processes

Your profile

  • 2-3 years customer facing experience with excellent communication and compliance skills
  • Fluency in English and French
  • Bachelor's Degree (or equivalent work experience)
  • Experience in Sales Force, SAP P2P module, MS Office including Visio
  • Experience with Contracting systems is an advantage
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Proactive and effective way of working
  • Good problem solving skills
  • Ability to respond flexibly and empathetically to customer needs

Benefits

Fantastic total package including:
  • Competitive salary and bonus system
  • Financial and administrative relocation assistance
  • Paid health insurance
  • Pension plan

A well-known company which was founded more than a century ago is looking forward to welcoming you in an international work environment that supports growth and development.