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Maastricht

Customer Service Representative - UK & Ireland

  • Customer Care
  • English (C2)
  • By agreement
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Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility, and quality. Currently, they are seeking to hire a Customer Service Representative with English (m/f/d) in Maastricht. As a Customer Service Representative, you are the most important interface between the customer and the organization.

Description and responsibilities

  • Ensuring that customer concerns and inquiries are dealt with adequately
  • Taking care of after-sales-service, service-, technical and product-related inquiries as well as general questions about the company and its whole product family
  • Contacting clients via telephone, mail, or e-mail
  • Managing the services to customers and transferring product knowledge

Your profile

  • Higher vocational education
  • Business fluency in English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of geography and culture of UK / Ireland
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-mindedness to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Multi-tasking is not a problem for you

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for the first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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