Customer Service Representative

German (C2) and English (C1)
By agreement

Our client is an internationally known Norwegian manufacturer of prams and baby furniture, with products sold in over 50 countries and a reputation for innovative designs in the children's furniture sector. Over the years, our client has manufactured and designed a wide range of furniture, paying particular attention to ergonomics, uniqueness, and functionality.
They are currently looking for a Customer Service Representative - German Speaking (m/f/d) for their Sindelfingen office.

Description and responsibilities

This is a challenging role that will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.
The scope of the role is frontline support for both retailers and consumers, ranging from “Order desk” functions to product-related support and administrative tasks in the contractual area.

Maintaining customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
Receiving, processing, and tracking orders from customers by phone/E-mail/Chat and Social Media
Ensuring orders are registered in the Demandware, Altapay, and M3 system for shipment and invoicing
Issuing invoices and credit notes
Handling transport and product claims, returns, and exchanges from customers
Participating in various other administrative duties of the team
Finding solutions with other functions in the company to meet customers' unique requirements
Being flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

Your profile

Commercial Education
First experience in a Customer Service role
Excellent German and fluency in English are a must
Strong service mentality, ready to implement the visions, philosophies, and strategies of the company
Interest in working with and supporting international teams
Ability to work independently

Benefits

You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
Our client is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
The company offers an extensive benefits package to its employees
If you want to commit to creating high-quality products, designed for children and generations to come, we definitely want you to apply

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