Over 2 billion people use our client's software! Do you want to work, in the Stuttgart area, for a very hip medium-sized company in a great international atmosphere? We are looking for a Sales Representative Customer Retention (m/f/d) for the DACH-market who would like to work in an international team and in a rapidly growing environment in which no year is like the other!
Beschreibung und Aufgaben
- Be the point of contact for customers who are at risk of canceling their contracts or who canceled them already
- Use your communication skills to rebuild relations with customers while focusing on problem-solving, negotiation, deescalating, and resolving customer issues
- Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back
- Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of our client's product to fit their needs
- Help the Retention Team collect qualitative feedback from the customers and contribute to building our client’s long-term customer retention strategy
Das zeichnet Sie aus
- Fluency in German and English is required, other languages are an advantage
- Previous experience in a SaaS or IT company as sales or Customer Retention Specialist
- Sales acumen, curiosity, and experience identifying and resolving customer issues
- Ability to communicate with customers on the phone while efficiently expressing the value proposition of our client's product
- Aptitude for building relationships and problem-solving, understanding customer pain-points
- Demonstrated ability to handle multiple tasks efficiently
- Experience with Microsoft Dynamics CRM or other CRM systems
Benefits
- A nice job in a prosperous and dynamic company in Germany with high social security
- An international environment and atmosphere with colleagues from over 60 different countries
- Working in a pleasant and highly motivated team that interacts with respect and trust
- First-class on-the-job training
- Lots of room for creativity and the chance to influence the development of a company
- 30 days of holiday
- Indefinite working contract
- Free fruit, non-alcoholic drinks, and a varied sports program
- Internal language courses
