Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers (B2C and B2B). The company is currently expanding its logistics department and is seeking to hire a Logistics Representative (m/f/d) to support the team. The overall purpose of this role is that spare parts (after-sales) are available at all times and bottlenecks in the parts distribution are avoided.
Beschreibung und Aufgaben
- Safeguard Knowledge of Processes, Tools, and Systems
- Actively share Knowledge and Processes within the supported services
- Execute workload in accordance with the planning and ensure handover in case of Absence
- Deliver High Performance on Quality, KPI’s and Customer Experience in a Key Account function for multiple Markets
- Handle Escalations and Fastlane’s. Involve other Technical Specialists and escalate timely according to the process required.
- Ensure Professional Standard of communication to internal-/external Business Partners Worldwide
- Methodological and LEAN approach to problem-solving (IF/NOT/THEN/WHEN/etc)
- Pro-actively identify and signal quality improvements and efficiency gained within supported services
- Provide correct and accurate information
Das zeichnet Sie aus
- Excellent level (written and spoken) in German and English
- Highly professional and consistent communication skills
- Ability to manage complexity under high pressure and stress
- Out of the box thinking, think in solutions not problems
- Demonstrate Independent working, taking Responsibility and accountability in daily work
- Demonstrate active attitude in own development in Knowledge and Skills
- Strongly oriented to Customer’s Satisfaction and Quality of Service
- Flexibility is needed
Benefits
- Working hours: Full-time position 40 hours per week between Monday to Friday
- The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
- Collective Health insurance
- Result-oriented bonus (variable payment)
- Generous Relocation package
- Pension plan
