Logistics Representative CRM - German

Region Maastricht
Jobkategorie Transport & Logistics
Sprachkenntnisse German (C2) and English (C1)
Für Absolventen no
Gehalt by agreement

Kontaktieren Sie Ihren Ansprechpartner

  • Michaela Özden

Our client is a very well-known German car manufacturer. To further expand and support their logistics department, they are currently looking for a new team member with German language skills in the role of "Logistics Representative (m/f/d) Customer Relationship Management" to ensure the best quality of service and customer experience.

Beschreibung und Aufgaben

  • Safeguarding knowledge of processes, tools and systems to the most current level
  • Managing all cases regarding backorder resolution, order management, returns, adhocs and claims for all contract and non-process partners and acting as an intermediate between Wholesale, MPC’s, Logistics Centers and Retailers
  • Involving other partners in the supply chain and/or management and delegating/escalating according to process when required
  • Actively sharing knowledge and processes within the supported services
  • Executing workload in accordance with the planning and ensuring handover in case of absence
  • Delivering high performance on quality, KPI’s and customer experience in a key account function for multiple markets
  • Handling escalations and fast lanes
  • Involving other Technical Specialists and escalating timely according to the process required
  • Ensuring the professional standard of communication to internal-/external business partners worldwide
  • Methodological and LEAN approach to problem-solving (IF/NOT/THEN/WHEN/etc)
  • Pro-actively identifying and signaling quality improvements and efficiency gained within supported services

Das zeichnet Sie aus

  • Bachelor or Master's degree in Logistics, Supply Chain Management or similar subjects, or several years of work experience in the field of logistics
  • Excellent level (written and spoken) in German and English
  • Highly professional and consistent communication skills
  • Ability to manage complexity under high pressure and stress
  • Out of the box thinking, thinking in solutions, not problems
  • Independent way of working, taking responsibility and accountability in daily work
  • Active attitude in own development in knowledge and skills
  • Strongly oriented to customer’s satisfaction and quality of service
  • Flexibility and willingness to travel occasionally

Benefits

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 8 weeks of accommodation and reimbursement for first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • Extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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